Delete your account

Effective date: 1 September 2026

In short

You can delete your Fitsero account and everything in it at any time — from inside the app, from any web browser, or by emailing us. Deletion is permanent after a 30-day grace period, and you can cancel during that window by signing back in and choosing Keep my account (or tapping Cancel deletion under Privacy, AI & account).

Contents

1. Delete from inside the app 2. Delete from the web 3. What gets deleted 4. If you cannot sign in

1. Delete from inside the app

In short

Profile → Privacy, AI & account → Delete my account. A few taps in the app — no email needed.

Fitsero is published by Fitsero (the developer listed on the app store page). To delete the account you created in the app:

•

Open Fitsero and go to Profile.

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Tap Privacy, AI & account.

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Tap Delete my account.

•

Confirm when asked.

Your account is then scheduled for deletion and a 30-day grace period begins. During those 30 days you can sign back in and choose Keep my account (or tap Cancel deletion under Privacy, AI & account) — nothing is lost until the window closes. After 30 days the deletion is permanent and cannot be reversed.

2. Delete from the web

In short

You do not need the app installed to delete your account. From any browser:

•

Go to fitsero.ai and sign in with the account you want to delete.

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Open Profile → Privacy & data → Delete account.

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Confirm when asked.

This is the same flow as in the app, with the same 30-day grace period. Signing in is needed only to prove the account is yours — this page you are reading requires no account and no login.

If you cannot sign in at all, see section 4: we will complete the deletion for you.

3. What gets deleted

In short

Your account, your plans and meals, your photos, and your conversation history with fitser. Permanently, after 30 days.

When the deletion completes, we remove:

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Your account and sign-in credentials.

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Your profile and body data — goals, weight history, preferences, allergies.

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Your meal plans and meals, including anything you logged or marked as eaten.

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Your food photos.

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Your conversation history with fitser, including voice transcripts and any remembered preferences.

The 30-day window exists so an accidental or regretted deletion can be undone: sign back in before it closes and choose Keep my account (or tap Cancel deletion under Privacy, AI & account) and your account continues unchanged. Once it closes, the data is deleted and we cannot restore it.

Separately from account deletion, food photos are deleted automatically on their own retention schedule whether or not you delete your account.

We may retain a minimal record where the law requires it — for example, a payment or invoice record kept for tax purposes. That record contains no plan, meal, photo or conversation data.

4. If you cannot sign in

In short

Email [email protected] and we will complete the deletion for you.

If you have lost access to your account and cannot sign in from the app or the web, email us at [email protected] from the address associated with the account.

Tell us the email address the account uses. We may ask you for information that confirms the account is yours before we act — this protects you from someone else deleting your data.

We complete these requests within 30 days of confirming your identity, and we will tell you by email once it is done.

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